Customer Service Officer Full Time Temporary

Customer Service Officer needed in Peckham £10.85 per hr ref:5190092

This role will involve:

• To deal with telephone enquiries, emails, from Homeowners in a professional manner, consistent with corporate customer services standards and targets.
• To follow up with customers to check job completion and service quality, within agreed timescales
• To use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain/update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation.
• To be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals
• To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the Contact Centre’s performance standards and the business objectives

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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