Customer Service Centre Service Designer Contract Full Time

Customer Service Centre Service Designer Based in Oxford and the salary is £18.00ph PAYE  

This is a full time temporary role. 

Employer Reference:5183888

This role will involve:

• Assist the Quality and Performance Manager and Service Delivery Manager in the day to day improvements working with the operational teams.
• To work with staff within the Customer Service Centre and back office specialists to analyse and implement end-to-end process efficiencies.
• To perform activity and volumetric analysis for service improvements within the Customer Service Centre.
• To co-ordinate customer journey mapping across diverse and complex processes, to improve the customer experience and make best use of resources.
• To lead on the Change Management process for the Customer Service Centre including establishing initial contact with internal customers, progressing change requests and working with Change Champions within the relevant service areas.

Ideally candidates will have:

• Degree or equivalent appropriate professional qualification / experience.
• Qualification in Prince 2, Agile methodology or similar, or experience of using mapping tools.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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