Customer Service Advisor Contract Full Time

 Customer Service Advisor needed in based in London and the salary is £16.88 per hr PAYE  

This is a full time temporary role. 

Employer Reference: 5880-1

This role will involve:

• Maintains an up to date knowledge of all services and systems used in the Customer Service receptions to assist customers and resolve their enquiries.
• Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed target times and to agreed customer service and standards
• To ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
• To professionally deal with any frustrated, angry and abusive customers, providing a resolution to their enquiry and avoiding potential complaints
• To maintain accurate records and information relating to the provision of customer services
• To implement policies and procedures necessary to meet customer care needs and reflect the client’s visions and core values
• To contribute to identifying and implementing customer service improvements.
• To actively encourage customers to use the most efficient method to gain access to and information about services
• To undertake and assist with any training/development activities as directed
• To ensure that the services are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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