Customer Service Advisor Full Time Temporary

Customer Service Advisor needed in Birmingham £9.30 per hr PAYE – Reference:355848

This role will involve

• Deliver a responsive and customer focused temporary accommodation (TA) tenancy support service that enables residents to sustain their homeless centre tenancy and successfully move on into suitable secured accommodation
• Support the day-to-day operation of the homeless centre. Ensure the service operates within legislative requirements and statutory targets for homelessness and pre-tenancy services
• Ensure a fair and transparent process is followed in occupying void units, including appropriate risk assessments are conducted
• Provide homelessness and housing advice, develop and implement TA Move On plans and help resident access additional support needed to timely move on into suitable secured accommodation.
• Support the service to ensure homeless centre tenancy support, void management, building repair and maintenance activities operate efficiently
• Ensure Homeless Centre policies and procedures, tenancy agreements, and rules are understood and adhered to by residents and visitors.

This is a full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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