Customer Service Advisor needed in Lincoln paying £8.91 per hr PAYE Ref: 5172871
This role is working full time hours on a temporary basis
Responsibilities:
Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across voice & webchat contact channels, ensuring they are at the centre of your decision making
Achieve your individual and team objectives and KPI targets
Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems
Process contact enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3 rd party organisations to support non-English speaking customers
Liaise internally with other Customer Service Associates, Advisors and Specialists to identify the most appropriate next steps/services for the customer, where required
Identify and internally escalate urgent contacts without delay, ensuring all actions within the job role are fulfilled
Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses
Build relationships with colleagues; demonstrating a willingness to readily share knowledge & offer support
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared
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