Customer Service Adviser Full Time Temporary

Customer Service Adviser needed in Sutton £13.63 ph ref:447716

This role will involve:

• To work as part of a multi-skilled team delivering effective and consistent customer service over the phone, online and in person.
• To maintain and update service request information on the CRM system, providing updates to customers and service areas
• To proactively and sensitively resolve customer complaints and issues at the earliest opportunity, recording and escalating through the formal process where appropriate.
• To record and administer Freedom of Information Requests and Subject Access Requests.
• To support the reporting and management of casework enquiries
• To follow standardised processes for service request reporting according to the nominated department’s guidelines; logging, processing and progress-chasing customer enquiries, escalating where appropriate, to provide a final resolution.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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