Customer Care & Quality Executive Full Time Temporary

Customer Care & Quality Executive needed in Croydon £15.04ph PAYE – Reference:0004d60f/1

This role will involve:

• Provide an excellent level of service to our customers
• Be the point of contact for customers living in new build properties to raise defects via phone and email
• Ensure the customers health and wellbeing is paramount during the correction of any defects
• Set up the customers lease and rent account after completion, ensuring all other required information has been
• provided and is correct
• Contact the customer to confirm the set-up of their account and advise if required
• Ensure all communication with the customer, both written and verbal, is professional, courteous and to the client’s standard
• Keep customers fully informed until the matters they raised have been fully resolved
• Track all defects and complaints in the relevant systems and in line with business policies and procedures

Ideally candidates will have:

• Extensive responsive repairs call centre experience
• New build defects experience.
• Experience in Shared Ownership
• Experience in New Build Homes
• Experience reporting and dealing with complaints

This is a Part time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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