CRM Business Analyst Full Time Temporary

CRM Business Analyst based in Kensington and the hourly rate is £19.51ph

This is a full time temporary contract role.

Employer Reference:      5196119

The successful candidate will be part of a team whose responsibilities are to investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.

They will assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

• Defines scope and business priorities for small-scale changes and may assist in larger scale scoping exercises.
• Elicits and discovers requirements from operational management and other stakeholders.
• Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes,
• Established practice and the characteristics and culture of those providing the requirements.
• Analyses them for adherence to business objectives and for consistency, challenging positively as appropriate.
• Specifies and develops test scenarios to test the new/updated processes deliver improved ways of working for the end user. Records and analyses test results and reports any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.

The successful candidate will be a passionate, hands-on CRM specialist and customer champion – well versed in effectively promoting the benefits of CRM across the business to deliver a hearts and mind-set change.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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