Public Sector & Services
Contact Centre Operations Manager Contract Full Time
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Contact Centre Operations Manager based in Southwark and the rate is £27.33 per hr
This is a full time temporary role
Employer Reference:5194145
This role will involve:
- To act as a lead officer on complex complaints, as part of the ‘right first time’ agenda, giving strategic policy advice to the Customer Resolution Manager and Housing Senior Management Team (SMT) on these matters.
- In conjunction with the Head of Specialist Services, be a lead officer when advising, consulting and communicating with Chief Officers and Executive Members on corporate and service issues relating to dispute resolution, related service improvements and customer satisfaction.
- To provide professional and managerial leadership to the Investigation Team, and developing a sense of pride and passion and a ‘can do’ attitude, to reduce the number of complex investigations being completed and focussing staff on providing services ‘right first time’.
- To lead on strategic and operational initiatives to improve the overall approach to complaints handling, and to make a significant and continuing contribution to the strategic long-term development of the complaints procedure
Ideally candidates will have:
- Relevant degree and/or professional qualification, or relevant work experience at a senior level
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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