Contact Centre Advisor Contract Full Time

Contact Centre Advisor Based in Basingstoke and the salary is £10.21ph PAYE  

This is a full time temporary role. 

Employer Reference:442688

This role will involve:

• To assess and resolve enquiries, requests and complaints to ensure that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required
• To use sound judgement and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed performance indicators, service level agreements and quality standards to maximise customer satisfaction
• To receive and process payments made to the client and to resolve queries within agreed processes
• Provide a comprehensive information service to the public, advising on services available from and the policies and procedures of the client. Also advising on services available and other agencies which will resolve or inform the needs of the customer
• Maintain electronic databases with information given, services requested and complaints made to ensure accuracy of information and efficiency when dealing with customers

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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