Public Sector & Services
Complaints Officer Contract Full Time
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Based in Twickenham paying £16.52ph PAYE
This is a full time temporary role.
Our client is looking for a Complaints Officer.
To be an enthusiastic person to join a friendly and supportive team to assist with handling Statutory Adult and Children’s complaints. The succesfull candidate will be responsible for managing a caseload of complaints from residents and service users. They will need a good understanding of complaint handling processes in relation to adult and children social care.
Assessing the most appropriate complaints process for individual cases to be progressed, where there is ambiguity present reasoned options to the Adult and Childrens Complaints Manager. They will also need to ensure complainants and colleagues alike follow the appropriate complaints procedure with relevant timescales. They will act as the first point of contact for Statutory Complaints for members of the public and while you won’t need to write any responses, one of your tasks will be to review responses to complaints that colleagues have drafted and will therefore need to establish good working relationships quickly with colleagues particularly within Adults and Children services.
They will also need to record, monitor and report on progress of complaints and compliance with statutory and corporate procedures as required and have the ability to analyse and summarise complex issues.
With the Covid-19 situation staff are working remotely and there is no face-to-face contact with complainants or colleagues although this will be dependent on the latest Government advice and guidance.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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