Complaints co-ordinator 5194726 Full Time Temporary

Complaints co-ordinator needed in Oxford £12.69ph ref 5194726

Full time hours on a temporary basis.

As a Complaints Co-ordinator in the Voice of the Customer team you will work closely with the Complaints Manager and service area representatives to contribute to the provision and management of effective complaints handling processes.

The purpose of this role is to ensure that all customer feedback (comments, compliments and complaints) are handled in a timely manner and compliant with the relevant procedure. The post holder will have excellent communication skills, attention to detail and a strong customer service ethos. The post holder will work closely with service areas to resolve customer complaints to satisfy the customer’s request.

Looking for a candidate with strong customer service skills and ideally some complaints experience, If they have a local authority background this would be great but not essential. Although the role states Mon-Sun it will be essentially Monday to Friday.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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