Customer Services
Complaints and Information Officer Full Time Temporary
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Complaints and Information Officer based in Brixton with a rate of £16.78 per hr
This is a full time temporary role
Employer Reference:487373
This role will involve:
- To provide high quality, efficient and effective advice and services to the client in line with the complaints procedure and Children’s Services Social Care complaints.
- Investigate final-stage complaints in line with Complaints Policy and children’s complaints statutory requirements. Presenting complex information in an accessible and readable form. Monitoring the implementation of any decisions or recommendations arising from the complaint
- Take the lead role in responding to requests for information made under the Freedom of Information Act (2000), Data Protection Act (2018) and Environmental Information Regulations (2004). Providing advice and guidance to service areas on application of the legislation.
- Take the lead role in responding to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman. Monitoring the implementation of any Ombudsman decisions or recommendations arising from their enquiries.
- To undertake a portfolio of responsibilities in connection with the effective application of the complaints, Members’ Enquiries and information requests policies in support of wider aims and objectives.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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