Public Sector & Services
Call Centre Officer Part Time Temporary
Applications have closed
This listing has expired.
Call Centre Officer needed in Hackney paying £14.14 per hr PAYE Ref: 461928
This role is working part time hours on a temporary basis
Responsibilities:
- Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised
- Research required information using accessible resource.
- Meet with corporate targets for first call resolution and other key metrics
- To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.
- Provide customers with relevant information to resolve their enquiry.
- Taking credit/debit payments from customers
- Process forms, raise orders and applications by customers
- Route inbound calls to appropriate sections.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared