Benefit Assessor Contract Full Time

Benefit Assessor needed in based in Bedford and the salary is £20.00ph PAYE  

This is a full time temporary role. 

Employer Reference:5188396

 This role will involve:

• Extensive knowledge of/ ability to learn all services being offered by the Customer Service Team. This includes the legislative frameworks, policies, processes and relevant IT, web and telephony systems.
• Parking
• Planning
• Highways
• Environmental and Regulatory services
• School admissions and transport
• Licensing
• Furthermore an extensive specialist knowledge of legislation and systems is required for the following:
• Housing Benefit
• Housing Options and Homelessness
• Council Tax
• To be a multi-skilled officer with the capability to provide advice, support and guidance across the broad range of services offered by the team. To resolve enquiries by telephone, online channel, email or face to face in a professional, courteous and efficient manner in line with Service Level Agreements and the client’s Customer Service Standards
• Update databases and records accurately and efficiently with a note of every customer interaction and enquiry, ensuring complete confidentiality and GDPR compliance. Log reports, service requests and process payments in line with Service Level Agreements.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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