Advice and Information Officer Contract Full Time

Advice and Information Officer needed in SE London

The rate is £17.65ph PAYE

This is a temporary role

The reference number is:                               RQ1343203

The successful candidate will effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service. They will undertake such follow up work, by adopting a strength based approach to contacts, in order to ensure customer satisfaction in reaching a conclusion.  This role involves liaising with other sections as needed in accordance with procedures or instructions.

They will receive, triage and resolve adult social care enquiries using a strength based approach, helping people to help themselves either face to face, in writing or by telephone. Providing information and signposted advice to customers about the range of voluntary sector partners and other appropriate community services to help increase levels of customer independence.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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