Administrative Assistant needed in Hackney £15.74 ph ref:447260
This role will involve:
The post holder will be a lone worker, based from home and will be responsible for triaging new / existing complaints. Primarily determining whether the query has been correctly signposted to our service. If the query has been misdirected to us, then the post holder will redirect the query to the correct business area.
For all cases that require action from the Benefits & Housing Needs Service, the post holder will then assign the query to a member of staff, so they can commence the process of investigation and draft response. On approval of the draft response, the post holder will ensure that all approved responses are correctly formatted to our Corporate standards and sent (by post / email) to the correspondent in a timely manner.
Throughout this process, the post holder will be responsible for ensuring the service maintains an accurate audit trail of all queries handled by this service. The post holder will be expected to work closely with all case handlers across the service providing advice and technical support on the use of our business system where necessary.
Ideally candidates will:
If you are interested in the role, please email your CV to email@example.com quoting the reference number
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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