Service Desk Analyst

Service Desk Analyst needed in Bedford

The rate is £32.62ph PAYE

This is a temporary role

The reference number is:                   5270152

The successful candidate will provide an efficient, effective and professional ICT Support service to the whole council including Director’s and Members by accurately recording and resolving various ICT enquires/technical issues.

Please note that this is an on-site, office-based role, 5 days per week.

• Proven record of accomplishment working in a complex service desk environment.
• In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers.
• Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
• Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange and Microsoft Office 365 including Microsoft Teams.
• Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP
•    Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website